ACN Home Phone Service requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card. However, should you wish to make changes to your payment method, simply log into My Account and follow the steps below:
ACN accepts VISA, MasterCard, American Express and Discover.
ACN Home Phone Service requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month. You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account. Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history.
For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $25 charge. There may be additional fees charged by your financial institution. Late payment fees are also applicable and will be added to your past due charges.
Payment for your ACN Home Phone Service is withdrawn on the same date each month (known as your bill cycle date). ACN will send you an Invoice Notification email for a successful or unsuccessful payment. If payment fails, you should remit payment as soon as possible. If not made by the 7th day, after initial payment failure notification, service will be suspended. In the event your service is suspended, payment in full is required. If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection. If disconnection occurs, ACN will not be able to reactivate your phone number.
You may log in to My Account, at anytime, to process a payment.
We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days). Therefore, your first invoice will be higher than subsequent invoices. After your first invoice, you can expect your ACN Phone Service to be approximately the same amount each month.
The Regulatory Recovery Fee is charged monthly to offset costs incurred by ACN in compliance with inquiries and obligation imposed by federal, state and municipal regulatory bodies/governments and the related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. The Regulatory Recovery Fee will apply to every telephone line on an account.
This is a taxable fee assessed monthly at $2.99 per voice line.
The Compliance Cost Recovery Fee is used to recover costs associated with compliance of local, state and federal tax requirements, as well as those associated with anti-fraud protection, number portability, emergency 911 support and customer privacy protection. This fee is not a tax or charge required or assess by any government. The Compliance Cost Recovery Fee will apply to every telephone line on an account.
This is a taxable fee assessed monthly at $2.99 per voice line.
The E911 fee (or Enhanced 911) subsidizes local public agencies for the total costs of establishing or upgrading, operating and maintaining an emergency telephone system.
The "Federal Universal Service Fund" fee recovers the contributions that ACN must make to the Federal Universal Service Fund (USF) under Federal Communications Commission (FCC) regulations.
The Federal USF is used to support:
The "FUSF" also recovers the contributions that ACN must make to support Telecommunications Relay Service (TRS) under FCC regulations. TRS allows users who have hearing or speech disabilities to make telephone calls using a keyboard or other assistive devices.
This fee may be increased or decreased, up to four times a year (once per quarter), depending on the needs of the Universal Service Programs.
Federal Universal Service applies to interstate and international telecommunications services. It does not apply to intrastate telecommunications services or non-telecommunications services such as customer premise equipment or voice mail.
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EU Customers