Anonymous Call Rejection enables you to reject calls from anonymous parties who have restricted their Caller ID. Rejected callers are informed you are not accepting calls from unidentified callers. Your phone does not ring and you will have no indication of the attempted call.
How it Works
- Dial *77 from the line you wish to reject calls. You will hear a message saying "Your anonymous call rejection service has been activated successfully."
- To deactivate, dial *87.
Call Forwarding - Always enables you to redirect all incoming calls to another telephone number at all times.
How It Works
- Dial *72 from the desired line.
- At the tone, enter the telephone number to which your calls will be forwarded.
- To deactivate, dial *73.
Call Forwarding - All Calls to Voice Mail enables you to redirect all incoming calls to voice mail.
How It Works
- Dial *21 from the desired line.
- To deactivate, dial #21.
Call Forwarding - All Calls to Voice Mail When Busy enables you to redirect incoming calls to voice mail when the line is in use by another call. This is turned on by default for all lines.
How It Works
- Dial *40 from the desired line.
- To deactivate, dial #40.
Call Forwarding - No Answer enables you to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
How It Works
- Dial *92 from the desired line.
- To deactivate, dial *93.
Call Forwarding - Not Reachable enables you to redirect calls in the event that your Internet connection or power is out. It is advisable to set this up when you initially establish your ACN Business Phone Service.
How It Works
- Dial *94 from the desired line.
- To deactivate, dial *95.
Caller ID Blocking - All Calls enables you to prevent display of your number and name to the called party for all calls.
How it Works
- Dial *31 from the desired line. You will hear a message saying "Your call line ID blocking service is now set to hide your identity, thank you."
- To deactivate, dial #31.
- If this feature has been activated, you may enable the display of your number and name for a single call. This is accomplished by selecting the desired line, dialing *65 and the desired number.
Caller ID Blocking - Per Call enables you to prevent the display of your number and name to the called party on a per call basis. Before placing a call, dial the assigned code, and then places the call as usual. Note that this service is active only for one phone call.
How it Works
- From the desired line, dial *67 and the number you wish to call, all in one string.
Call Waiting enables you to answer a call while already engaged in another call. You can even see the incoming caller's Caller ID information. This feature is enabled on all lines by default.
How It Works (Phone)
- To answer the waiting call, press the switch hook or flash button (may vary based on phone equipment). You will be connected to the incoming caller while the other call is placed on hold.
- By pressing the switch hook or flash button again, you are reconnected to the original call while the other caller is placed on hold.
- Each call is hung up when any caller hangs up.
How to Disable for All Calls (Feature Code)
- Dial #43 from the desired line.
- To re-enable, dial *43.
How to Disable for a Single Call (Feature Code)
- Dial *70 from the desired line. You will hear ring back and then a new dial tone.
- Enter the number you wish to call. Your call waiting service will be disabled for this individual call.
Last Number Redial enables you to redial the last number you received.
How it Works
If your phone does not have a redial button, press *66 to call the last number you dialed. To dial back the last person who called you, simply pick up your phone and dial *69. Once this is activated, it will dial back the number of your last incoming call.
Do Not Disturb enables you to set your phone as "unavailable" so that incoming calls are given a busy treatment (typically forwarded to voicemail).
How it Works
- Dial *78 from the desired line.
- You will hear a message saying "Your do not disturb service has been activated successfully."
- To deactivate, dial *79.
Sequential Hunting is a feature that enables for specification of a list of numbers that will be tried in a sequence until one is found that can accept the call. Modifications to your hunting preferences are managed through Customer Care.
With Sequential Hunting, Incoming calls to the group start hunting on the first user in the list and hunt all the provisioned users sequentially, until an idle user is found or the end of the list is reached.
Sequential Hunting Example:
704-555-3016
704-555-3017
704-555-3018
704-555-3019 – After the call is attempted at the last number in the hunt sequence and not answered, the call will be terminated.*
*If voice mail is associated with the last number in the hunt sequence, the call will go to voice mail.
Note: Hunting feature not compatible with Call Waiting and/or Call Waiting ID.
Speed Dialing enables you to assign a special, one-digit code for up to 8 telephone numbers that you frequently dial. This time-saving feature allows the touch of a button for convenient, accurate dialing, without having to enter the entire phone number of the person you wish to call. You can use Speed Calling from any phone in the office that is connected to the same phone line.
How it Works
- Dial *74.
- Dial a one-digit number (choose from 2-9) you wish to assign for a specific phone number.
- Dial the number you want assigned to the one-digit code, followed by the # key.
- A message announces the success of the operation.
- For example, to assign speed dial code 2 with the number 704-555-1212, dial *74 27045551212 and then press the # key.
Three-Way (Conference) Calling enables you to make a three-way call with two parties, in which all parties can communicate with each other.
How it Works* (Phone)
- To initiate a three-way call while engaged in a regular two-party call, press Conference. Dial tone will be heard.
- Dial the third party.
- When the third party answers, press Conference to form a three-way call with all parties.
- Once you hang up, all parties are released.
*Instructions will vary based on phone equipment.
ACN Business Phone Services comes complete with business-class voice mail. Voice mail allows callers to record messages for calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail without ringing a particular line. Incoming callers are also given the options to review and change their message.
How to Setup (Phone)
- To setup voice mail for the first time, dial your primary ACN DigitalTalk Express Phone Adapter phone number. Your temporary voice mail password is 1234#. Follow the prompts.
How to Retrieve Messages (Phone)
- Dial your primary ACN DigitalTalk Services phone number. When you hear the voice mail greeting, press the * button to interrupt the greeting. Then, follow the prompts to listen to messages, save or delete messages, update or change your greeting, and more!
- To manage the number of rings before your voice greeting answers, simply dial *610 from the desired line and respond to the prompts.
Email Notification
Activate email notification to direct your voice mail to send an email message each time a new voice mail message is received. Each voice mail message will appear in a separate email and, if Caller ID information is available, you'll see the caller's phone number in the subject line of the email. You will also be able to see if callers mark their messages as urgent. Please note changes to your settings will not take effect immediately.
- Log in to My Account and select Features and Services from the left control panel.
- Select Manage Features.
- Under the Voice Mail Delivery Options section of the page, select the Send Notification Email To box and enter the email in which to deliver your voice mails.
- Click the Save All button on the bottom right of the page to confirm your changes.
- If you wish to enable voice mail attachments, select the Forward Copy of Email To box on the Voice Mail Delivery Options section of the page.
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