Billing & Payment

Payment Options

ACN Business Phone Service (DigitalTalk Express) requires a pre-authorized payment withdrawal from a credit/debit card. However, should you wish to make changes to your payment method, simply log into My Account and follow the steps below:

Select My Payment Methods.
Choose to enter a New Credit Card.
Select Continue.

ACN accepts VISA, MasterCard, American Express and Discover.

Understanding Your Bill

ACN Business Phone Service requires a pre-authorized payment, through a credit/debit card withdrawal, on the same date each month. You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account. Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history.

Are there any associated fees for declined payments?

For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. Late payment fees may also be applicable and will be added to your past due charges.

What happens if my automatic payment fails?

Payment for your ACN Business Phone Service is withdrawn on the same date each month (known as your bill cycle date). ACN will send you an Invoice Notification email for a successful or unsuccessful payment. If payment fails, you should remit payment as soon as possible. If not made by the 7th day, after initial payment failure notification, service will be suspended. In the event your service is suspended, payment in full is required. If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection. If disconnection occurs, ACN will not be able to reactivate your phone number.

You may log in to My Account, at anytime, to process a payment.

Can I request my invoices to be mailed to my business address?

ACN Business Phone Service provides online billing only. You may log in to My Account to view all your billing history, which includes the option to view and print a PDF copy of your invoice.

Are there any associated fees for declined payments?

For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $25 charge. There may be additional fees charged by your financial institution. Late payment fees are also applicable and will be added to your past due charges.

Welcome to ACN Support

Payment Options

Understanding Your Bill

Are there any associated fees for declined payments?

What happens if my automatic payment fails?

Can I request my invoices to be mailed to my business address?

Are there any associated fees for declined payments?