Canada 
United States 
EU Customers 
TELUS-ACN Customer Portal just got a major upgrade!
Access TELUS/Koodo New Devices, Latest Mobile Plans, Add-ons, and More
Stay connected, entertained, and empowered like never before.
Discover the perfect blend of cutting-edge technology and exceptional customer service with TELUS Home and Mobility services.
Mobility 
Internet 
SmartHome Security 
Online Security 
OPTIK TV 
Home Phone Mobility Internet TELUS offers a range of Internet solutions to suit your diverse needs. TELUS PureFibre® provides uninterrupted service that never lets you down.
Call Now for the following regions - Beauce, Gaspé, Lower St-Laurent, Northern Coast, North & South of Quebec (excluding the Quebec city).
Now offering TELUS PureFibre in the additional regions of Quebec. Check availability
Television
Discover TELUS TV – the ultimate Smart TV experience.
Customized entertainment all in one place. Personalized profiles, universal search, your favorite apps,
live TV, On
Demand and more.
Call Now for the following regions - Beauce, Gaspé, Lower St-Laurent, Northern Coast, North & South of Quebec (excluding the Quebec city).
Now offering TELUS TV in the additional regions of Quebec.
SmartHome Security Online Security Wireless Home Phone Mobility Internet TELUS offers a range of Internet solutions to meet your diverse needs. TELUS PureFibre® provides uninterrupted service that never lets you down.
Now offering TELUS PureFibre in the select regions of Ontario. Check availability
Television Discover TELUS TV – the ultimate Smart TV experience.
Add TELUS Streaming and Live TV to your TELUS Internet and enjoy personalized entertainment, live TV, On Demand, your favorite apps, and more—all in one place.
Now offering TELUS TV in the select regions of Ontario.
SmartHome Security Online Security Wireless Home Phone Mobility SmartHome Security Online Security Wireless Home Phone Mobility SmartHome Security Online Security Wireless Home Phone Important Notes Before Placing Your Order
- Customers must complete and submit their own orders using their personal contact information. No one can complete the order on behalf of the customer.
- Existing TELUS, Koodo, Public Mobile customers are not eligible to apply through ACN.
- New customers will be required to complete a credit check. Please have your ID ready – Canadian Drivers License, Social Insurance Number, or Canadian credit card. Any other forms of ID used during a credit check will be deemed unacceptable.
- Ensure your billing and shipping addresses (when purchasing a new mobile device) match the address on your Acceptable Proof of Address documents. PO Boxes are not accepted.
- For Bring Your Own Device orders, confirm your device is unlocked.
- When transferring an existing phone number from another provider, please ensure that your mobile account is in good standing (with no outstanding balance) to be eligible to transfer to TELUS.
- The time it takes to place your order may take a minimum of 30 minutes, which may be extended based on the complexity of your order.
Important IBO Number and Referral Information:
The following Toll-Free Number is dedicated for your order!
Temporarily, please call the sales line and press 2 for French. Only this option connects you with bilingual agents who can check availability and place orders.
We look forward to you becoming a customer!
Hours of operation:
Monday–Friday: 8 a.m. - 11 p.m. ET
Saturday–Sunday: 9 a.m. - 11 p.m. ET
After hours voicemail with next day follow up.