The following was released by Siteworx, LLC. Siteworx Implements Telco Accelerator and SAP® Hybris® Commerce Solution for ACN in Just Four Months Solutions Improve Customer Experience and Engagement, and Supports Business Growth RESTON, VA – Siteworx, LLC, a leading digital experience agency, announced today that it launched the SAP® Hybris® Commerce solution and its Telco Accelerator for ACN in just four months. ACN is the world’s largest direct seller of telecommunications, energy and other essential services for homes and businesses. The new eCommerce platform helps ACN to rapidly enter new product areas, improve the overall customer experience and expand into global markets.
Siteworx launched the SAP Hybris Commerce for ACN’s Wireless Division, Flash Wireless, which sells wireless plans and devices on three of the nation’s top networks through its network of Independent Business Owners, or IBOs. As part of the project scope, Siteworx revamped shop.flashwireless.com and developed a platform with a modern, clean front-end design that features easy-to-navigate content. With the new site and Telco Accelerator in place, IBOs and customers benefit from a more unified user experience across diverse product lines from a single platform. The SAP Hybris Commerce solution and Telco Accelerator also provides IBOs with tools to improve engagement and personalization while providing customers with buy/select self-service options. These self-service options give customers more control over the buying and plan selection process. “In the short time since launch, we’ve seen an uptick in website engagement and plan activations. But even more importantly, the feedback from both our customers and IBOs has been overwhelmingly positive,” said ACN Chief Operating Officer Kevin MacDermott. “Siteworx’ SAP Hybris Commerce solution and customer experience is helping us build customer loyalty and referrals in a way we couldn't on our own – all while exceeding our already high expectations. We look forward to the expansion of the platform globally to quickly scale our other business units.” “In just four months, Siteworx leveraged the power of the SAP Hybris Commerce solution to meet ACN’s business requirements. The team did so by deploying agile launches – designing, developing, iterating and testing along the way so that customers benefit from an improved experience immediately while the business could continue its rapid growth,” said Managing Partner, Eastern Region, Siteworx, Aileen Cahill. Engineered for extension, expansion and innovation, the Telco Accelerator is equipped with necessary back-end capabilities and functionality that can handle complexities unique to individual companies and the telecommunications industry. From a complex commissioning structure and pricing, to billing and buying, the Telco Accelerator easily manages multiple layers of sales and communications channels on a single platform. In addition, the Telco Accelerator provides greater flexibility with bundles, enabling Flash Wireless customers to mix and match plans using their own devices or buy a new one from the business’ multiple product lines. Siteworx recently announced that it became one of the first U.S. companies to offer partner managed cloud for the SAP® Hybris® Commerce solution in the U.S. Siteworx is also an SAP partner and value-added reseller. The company’s commerce practice enables B2B and B2C companies to meet the changing needs of its clients’ customers by designing and delivering personalized end-to-end experiences. Using a multi-disciplinary approach that incorporates strategy, design and technology, Siteworx leverages the best that technology has to offer while accelerating time to market. With a focus on strategy and an agile development process, Siteworx helps companies deliver improved user experiences sooner while reaping the rewards of a more innovative platform that scales and supports business requirements. About Siteworx Siteworx is a digital experience agency built for the age of the customer. For more than a decade, we’ve applied a craftsman-level attention to designing services and experiences and engaged with deep technical expertise to solve the most complex digital challenges. Leaders such as Time Warner Cable, Citrix Online and Mandarin Oriental Hotel Group look to Siteworx to achieve tangible results across the full marketing value chain by creating experiences that serve the needs, wants and desires of their customers. About ACN, Inc Founded in 1993, ACN is the world's largest direct seller of telecommunications, energy, and other essential services for residential and business customers. ACN provides the services people need and use every day including phone service, wireless, energy, payment processing, television, security and automation and high speed Internet. ACN operates in 24 countries with offices located throughout North America, Latin America, Europe, Asia and the Pacific. For information on ACN, visit www.acninc.com.
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