Getting Connected - Installation Support
Whether you have Cable or DSL High-Speed Internet, getting connected couldn't be simpler. Locate your Internet type and view guided support materials and references for your cable or DSL modem.
In some instances, professional installation is required for High-Speed Internet Service. You will be advised regarding the need for professional installation and select preferences for a technician date and time during the ordering process. Expect the following where a professional installation is required:
The technician is responsible for installing your Internet service, solely. He/she will not handle the installation of any additional equipment or services (like ACN Home Phone).
The technician will enable a single telephone jack for the Internet connection. If you would like additional wiring performed in other areas throughout the home, please contact Customer Care to arrange for an additional site visit for the additional work. Additional charges will apply.
In some areas, a technician will call prior to his/her arrival; however, you will be notified if this is applicable to you when you place your online order. Otherwise, you will not receive a phone call prior to the technician's arrival. Your installation date email will confirm the time and date of your appointment. Please expect the technician to arrive within the committed time frame.
The technician will ensure your Internet is operational prior to his/her exit. If there are any issues with the Internet after the the technician has left the home, please contact Technical Support.